Payment Policy

Payment Policy

At Kitcloth, we strive to make your shopping experience as smooth and secure as possible. Please review our payment policy below to understand how payments are processed on our website.

Accepted Payment Method

We currently accept payments exclusively through PayPal. This payment method is chosen for its reliability and security, ensuring that your payment details are protected during every transaction.

Why PayPal?

  • Security: PayPal is a trusted payment gateway that provides secure transactions by encrypting your financial information.
  • Convenience: You can pay directly using your PayPal account or link a credit/debit card to your PayPal account for seamless payments.
  • Buyer Protection: PayPal offers buyer protection on eligible purchases, giving you peace of mind when shopping with us.

    How to Pay with PayPal

    1. Select PayPal at Checkout: Once you’ve added items to your cart and are ready to checkout, select PayPal as your payment method.
    2. Login to PayPal: You will be redirected to the PayPal login page. If you don’t have a PayPal account, you can create one in a few simple steps or use PayPal’s Guest Checkout option.
    3. Complete Your Payment: After logging in, review your order details and complete the payment. You will receive a confirmation email from PayPal and an order confirmation from Kitcloth once your payment is successful.

    Currency

    All prices on our website are listed in GBP (£). Your payment will be processed in GBP, and PayPal will handle any necessary currency conversions if you are using a non-GBP account.

    Payment Issues

    If you encounter any issues during the payment process, such as payment failure or a declined transaction, please try the following:

    • Check Your PayPal Account: Ensure that your PayPal account is active and has sufficient funds or linked to a valid payment method.
    • Contact PayPal: For payment issues related to your PayPal account, please contact PayPal’s customer support directly.
    • Contact Us: If you believe there’s an issue on our end, please contact us at support@kitcloth.shop or call us at +44 7822 031269 for assistance.

    Order Confirmation

    Once your payment is successfully processed, you will receive an order confirmation email from Kitcloth. This email will include your order details, shipping information, and a receipt for your records.

    Refunds

    Refunds for eligible returns will be processed through PayPal. Please allow 5-10 business days for the refund to appear in your PayPal account after we have received and inspected the returned item. For more details, refer to our Return and Refund Policy.