Faq's

Frequently Asked Questions (FAQs)

1. What payment methods do you accept?

We currently accept payments exclusively through PayPal. This ensures that your payment information is secure and that your transaction is processed quickly.

2. Do you ship internationally?

At this time, we only ship within the United Kingdom. We do not offer international shipping.

3. How long will it take to receive my order?

Once your order is processed (within 1-3 business days), delivery typically takes 4-7 business days via standard shipping within the UK. 

4. What is your return policy?

We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange. The item must be unused and in its original packaging. Please contact us at support@kitcloth.shop to initiate a return.

5. How do I track my order?

After your order has been shipped, you will receive a tracking number via email. You can also monitor your order through our Order Tracking page.

6. Can I exchange an item?

Yes, we accept exchanges. If you need to exchange an item for a different size or color, please contact us at support@kitcloth.shop. Exchanges will be processed once the original item has been returned and inspected.

7. Do you offer free shipping?

Yes, we offer free shipping on all orders the UK.

8. What if my package is damaged or lost?

If your package arrives damaged or is lost in transit, please contact us at support@kitcloth.shop within 10 days of receiving your order. We will work with you to resolve the issue, whether by replacing the item or issuing a refund.

9. How can I contact customer support?

You can contact us via email at support@kitcloth.shop or by phone at +44 7822 031269. Our customer support team is available
Monday to Friday: 08:00 to 18:00
Saturday and Sunday: 10:00 to 16:00

10. Where is Kitcloth located?

We are located at 7 Bell Yard, London, WC2A 2JR, United Kingdom.